Check out the most frequently asked questions below!
1. How long until I can see the photos taken from my child's photo day?
The galleries are available to view and order 3-4 weeks from your photo shoot date. If you filled out a permission slip or form with your email address, we will automatically notify you via email when your gallery is ready. If you have not filled out a permission slip, please click HERE to fill in the form.
2. How do I pay?
After adding your selection of photos to your shopping cart through the web gallery, you can choose your payment option to pay via credit card or direct deposit by clicking on the 'Check out' button.
3. I received an email with login information - how can I order photos?
All you need to do is click on the ‘View Photos' button from your email. You can then login using your email and the password provided to view your gallery, order photos and check the status of your orders. Once you click on a Package, it asks you to select which photos you want for your prints at the corresponding sizes.
5. What if my child misses out on having their photo taken?
We usually organise a make up day in the following week for any sick children or those who were not in on the photo days. There will be a notice at the sign in desk at your school about when this will take place and when you can bring your child in for photos. Otherwise, please email us at firstname.lastname@example.org to arrange time slot.
6. How long will the delivery take?
As long as the order is paid in full, the delivery time should be 4-6 weeks back to the centre/pre-school. Delivery times may vary depending on the type of products ordered.
7. Is the logo (watermark) going to be removed from the image?
Of course! The watermark is only used to protect our work against downloads as our work is copyright protected.
8. What are the quality of prints, enlargements etc?
We are committed to offering only the highest quality prints and products. All photos are printed on professional grade archival photographic paper and archival materials and colour corrected on top of the range calibrated monitors. If you are not satisfied with the quality of your photo products, please feel free to call or email us: email@example.com.